Bob Dixon sits down with Troy Daland, a retired Air Force Special Operator and the owner of Air Zero Residential Heating and Air Conditioning Company. Troy and Bob discuss how Troy’s military background informs his approach to leadership in the private sector. They examine the importance of values, culture, professionalism, and technology in running a successful business.

Key Takeaways:

• Building relationships and understanding what motivates your team is essential for success.
• A strong culture fosters a sense of pride and ownership among employees.
• Utilizing new technologies can enhance efficiency. Business is all about people. It doesn’t matter if you’re in the construction industry or what we’re doing. Home services are all about people.
• You’re a professional in this industry. It’s important what you do for the community. Not a lot of people can do what you do, especially if you’re good at it.
• I want to be an owner, know I can send any of our folks into my mom’s house, and know that it’s taken care of with professionalism, and customer trust.

Quotes from this episode:

“What you do every single moment matters because your team is always watching. And even when you’re not in charge, you’re in charge.”

“The true excellence, the amazing things that happen in an organization, don’t happen from production in the middle of your bell curve. It is those exceptionally gifted people inside your organization that give freely from those talents that create the genius inside of your organization.”

“Your job, if you are only ever making decisions about the least worst option, you are doing your job as a leader. Because all the ones that have that have a clear or less gray answer are being done by your team.”