Bob Dixon interviews James Farese, founder of ReachLink, a telebehavioral healthcare company. James shares his journey in the behavioral health field and how he developed a platform that connects licensed mental health therapists with individuals seeking support for various issues such as anxiety, depression, and relationship challenges. ReachLink focuses on talk therapy and does not offer medication management.
Key Takeaways:
- ReachLink prioritizes the provider experience by handling administrative tasks such as insurance, billing, and customer service, enabling providers to focus on delivering quality care.
- Telehealth platforms like ReachLink address the challenge of access to mental health care by connecting a large number of people in need with a relatively small group of qualified providers.
- A strong connection and rapport between client and provider is vital for successful therapeutic outcomes.
- Building a telehealth platform involves navigating complex logistical and operational challenges, such as dealing with multiple insurance companies, different time zones, and varying regulatory policies.
- ReachLink utilizes data and analytics to help providers self-assess and improve their clinical outcomes.
Quotes from James Farese in this episode:
“We think the member, a positive member experience is downstream from a positive provider experience.”
“We try to take all of the administrative work out of being a provider so that the provider can just focus on what they went to school for and what their passion is, which is being a great provider.”
“…the better that connection is on the front end, the better the clinical output is long term.”
Resources Mentioned:
- Website: https://www.reachlink.com/
- LinkedIn: Bob Dixon
- Email: [email protected]
